Subject: Tech Support Candidate - Rohit Kushwaha
From: Rohit Kushwaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 05:30:56 -0500

| | Tech Support Test

Name | Rohit Kushwaha
E-mail | [email-masked]
Phone Number | (91) 965127358.
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nokia | Associate system engineer | Still working | 25000
Previous Employer 1 | Metis eduventures | Customer support executive | 14 jan 2019 | 18000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i will read the error what it is about
Is it because of internet issue then i must troubleshoot the internet using settings or checking wifi and and Lan option and if internet working alright then will clear cache and cookies of browser and then restart the browser and will again trying opening it

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First enable Bluetooth on in mobile
Then turn the Bluetooth of device which you want to connect to phone
Then in mobile search for available Bluetooth device and look for your device name
Then pair the device with your phone and now the device is ready yo connect and enjoy the music

What according to you makes you a good candidate for customer service or technical support job? | A person who is a well listener and good instructor and have polite way of dealing the tough situation and give a perfect solution to others is a must selected guy for the customer service because one can only serve customers when he  is well aware that we have to deal every kind of customer in just polite manner we have to listen first then act accordingly to the situation
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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