Subject: Tech Support Candidate - Jitendra singh Rawat
From: Jitendra singh Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 05:25:02 -0500

| | Tech Support Test

Name | Jitendra singh Rawat
E-mail | [email-masked]
Phone Number | (91) 8860060047
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Agatsa software Pvt ltd | Technical success specialist | 15 | 35000
Previous Employer 1 | Casa 2 stays Pvt ltd | Key account manager | 30 may,20 | 34000
Previous Employer 2 | Quikr india pvt ltd | Key account manager | 20th December,2020 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First thing I will check the internet connection
Secondly I will check whether the site has been blocked or not
Third thing, browser is not blocking any ad blocker extension because of which site is getting blocked.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker
Turn on the bluetooth of phone
Then search for bluetooth speaker in your phone's bluetooth option
Then click on it and it will get connected

What according to you makes you a good candidate for customer service or technical support job?

My ability to calm down the irated customer, my ability of listening and ability to speak to the customer as per his/her feelings.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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