Subject: Tech Support Candidate - Puneet Rathi
From: Puneet Rathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 04:33:01 -0500

| | Tech Support Test

Name | Puneet Rathi
E-mail | [email-masked]
Phone Number | (91) 8285780166
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | technical support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TechMahindra | sr. technical support executive | 7th feb | 32,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first of all we will see which browser we are using then we will go to the history tab of that browser and delete the cache and cookies data from there // then we will try to go to the website again or we can close the browser and open it again then go to tye website it will work addition to this we can also check the website which we trying to open because it generally happens with the secure website ( like :: https:// )
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first of all we will check that both the device is powered on after confirming that we have to make sure that the bluetooth is open for the device and now we have turn on the bluetooth of the phone and search for the bluetooth name of the device once we get the name for the device click on it and pair it with the device and once paired then its connected and its good to go.
What according to you makes you a good candidate for customer service or technical support job? | According to me a candidate must be confident and focused because a confident voice makes a person listen to you and believe on you , as it is is very important that the customer/ client listen to you then you can make them calm and follow the trouble shooting steps that you ask them to do and if they follows you then you can definately resolve the problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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