Subject: Tech Support Candidate - Prateek Gangwar
From: Prateek Gangwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 04:26:02 -0500

| | Tech Support Test

Name | Prateek Gangwar
E-mail | [email-masked]
Phone Number | (91) 9997784884
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Near ashok nagar metro noida.
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st step- internet connection
2nd step- whether we have entered proper extension.
3rd step- after 2nd step website is not open, then we will try other website to open in google page, so that we can conform is website server is down or may be we have connection issue.
4th step- if we find any connection issue we will restart the system and will try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First We will open our phone bluetooth and then device and we can easily connect it.
What according to you makes you a good candidate for customer service or technical support job? | I am confident to handle any customer call and i have ability to listen and understand customer problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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