Subject: Tech Support Candidate - kuldeep panday
From: kuldeep panday <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 04:16:45 -0500

| | Tech Support Test

Name | kuldeep panday
E-mail | [email-masked]
Phone Number | (+91) 6395840602
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 18
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technology | Analyst | 29 January | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

* I will check the network connection.
* I will try to open other website working or not.
* I will check site down only for me or every one
* Clear browser history and cache memory.
* Restart the browser.
* If it's company provided connection.
* I will check proxy setting
* If website restricted by security. I will pass the incident to security team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth on or off

1. Swipe down from the top of the screen.
2. Tap Bluetooth icon.

Step 1: Pair a Bluetooth device

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth icon.
3. Tap Pair new device.
* If you don't find pair new device, Check under "Available Device " or tap more: Refresh.
4. Tap the name of Bluetooth Device you want to pair with your device.
5. Follow on screen instructions.

Step 2: Connect

1. Swipe down from the top of the screen.
2. Make sure Bluetooth is turned on.
3. Touch and hold Bluetooth.
4. In the list of paired device, tap a paired but unconnected device.
5. When your phone and the Bluetooth device connected, the device shows as "connected".

What according to you makes you a good candidate for customer service or technical support job?

* I am working in technical support from last 18 month.
* I am interacting with the client on daily or weekly.
* Clients are appreacating me for my kind behavior and point to point troubleshooting.
* Getting appreciation from the users on mail.
* All the feedbacks motivating me to work more effectively.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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