Subject: Tech Support Candidate - Rahul Upadhyay
From: Rahul Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 04:11:51 -0500

Tech Support
Test

Name

Rahul
Upadhyay

E-mail

[email-masked]

Phone Number

(110092) 9654304772

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Laxmi Nagar

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Application
support

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Netcomm IT solution

System Engineer

October

17k

Previous Employer 1

ABM Tours and travels

IT
consultant

Auj 2017

12K

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1st Step- Check Net connectivity

2nd Step- Antivirus Updating

3rd Step- Check with IE and reset browser properly

Also cross checked with proxy and Compatibility setting   run group policy and
lastly restart a system.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Firstly turn on bluetooth of speaker if it's
chargeable then check it's charged or not . Also open Bluetooth from mobile and
select right device from search results.

What according to
you makes you a good candidate for customer service or technical support
job?

Firstly understand user concern and then start troubleshooting
step according to need.

On a scale of 1 - 5 please rate your
fluency in spoken English

4