Subject: Tech Support Candidate - Abhishek Bahuguna
From: Abhishek Bahuguna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 04:10:33 -0500

| | Tech Support Test

Name | Abhishek Bahuguna
E-mail | [email-masked]
Phone Number | (+91) 7895130559
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dehradun
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tojo InfoTech Pvt. Ltd | Assistant GIS Engineer | | 13000
Previous Employer 1 | Merino Industries | Key Relationship Executive | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Try to open a new tab in the same browser  and search the website again,if it does not help try to open the same website ina new browser.
2.There can be a problem in the process because of multiple processing, open the task manager and end the active tasks.
3. If the above the resolutions does not resolve the problem there might be an issue with the internet cookie settings.Check the cookie settings and resolve the issue.
4. Check if the internet connection is working properly or not, if not check the router configuration and  network adapters to resolve the problem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth in your mobile Settings
2.Search for the new device(Bluetooth speaker)and pair it with your mobile
3. Your Bluetooth speaker will be connected with mobile phone

What according to you makes you a good candidate for customer service or technical support job? | I have good experience in customer relationship as I have worked in support sectors both in technical and marketing fields .I also have good experience in hardware and networking which make me suitable for a technical job .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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