Subject: Tech Support Candidate - Shefali Jain Mr. Anil Kumar Jain
From: Shefali Jain Mr. Anil Kumar Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 04:08:58 -0500

| | Tech Support Test

Name | Shefali Jain Mr. Anil Kumar Jain
E-mail | [email-masked]
Phone Number | (91) 7838760433
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Samsung HHP process

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer Makemytrip | Senior associate | 28 April 2020 | 22000
Previous Employer 1 | Ienergizer Samsung | Junior engineer | 2 nov 2018 | 20000
Previous Employer 2 | Homeshop18 | Customer care executive | 6 feb 2017 | 18000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hello Sir/Mam,                                                                As you are saying you  are facing the problem to open a website www.ndtv.com on your browser so i am providing some troubleshooting steps definitely your will be resolve just follow all the steps : 1st- Please check the internet connection and clear the browser history and check problem is resolve Or not and if problem not resolved just restart your system 2nd - Open the website another browser and check it 3rd- check the system update 4th - just open the website another system and phone so you can easily identify the problem is your system and a website 5th- if your problem not resolved so please contact ndtv customer care also . And I m just requesting you please follow all these steps and their is any issue so please contact again definitely we will do help you.
Thank you

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Just open the Bluetooth on your phone and Bluetooth speaker and after that just select the Bluetooth speaker name in your phone and pair then connect.
What according to you makes you a good candidate for customer service or technical support job? | Customer service
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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