Subject: Tech Support Candidate - Satyam Singh
From: Satyam Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 04:01:56 -0500

| | Tech Support Test

Name | Satyam Singh
E-mail | [email-masked]
Phone Number | (201304) 7355120858
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 49
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Constraint | 30 November | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st we have checked internet connectivity
2nd we checked system (Desktop) will be in domain Server!
3rd check the browsers cookies and cashe

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st Open Bluetooth on your Mobile
2nd check available bt device then available device shown your screen
3rd you can connect the blutooth device!

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills
Good knowledge of all kind troubleshooting hardware and software.
Good behaviour
Candidates must be responsible to all work

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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