Subject: Tech Support Candidate - Jagabandhu Dash
From: Jagabandhu Dash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 03:58:45 -0500

| | Tech Support Test

Name | Jagabandhu Dash
E-mail | [email-masked]
Phone Number | (06) 7358405664
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Remiel softech solutions Pvt ltd | Application support engineer | Currently working |
Previous Employer 1 | Sify technologies Pvt ltd | Branch coordinator-it | June,2019 |
Previous Employer 2 | Botree software Pvt ltd | Technical support | June,2018 |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first I check on server level site is working or not or may be site down,then I check in system by using ping command whether server is address is response or not if not we will discuss with team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear
If your speaker is not listed,press the button on your speaker that makes it discoverable
On your mobile sel CT your speaker it might be a random product but should have the speaker's brand name listed and that's it,you're connected.

What according to you makes you a good candidate for customer service or technical support job? | I have hard working and I listen all queries first and try to solve a good manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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