Subject: Tech Support Candidate - manish raj
From: manish raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 03:54:34 -0500

| | Tech Support Test

Name | manish raj
E-mail | [email-masked]
Phone Number | (+91) 8639688950
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technologies | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check network connectin
Check gateway IP is pinging or not.
If network or gateway IP is pinging,try to open the website through fully qualified domain and HTTPS:// before it.
If still issue persists, ping the site if it is pinging or site is down.
If site is UP, restart the system and try to open it.
If still issue persists, set manually static IP and try it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Currently working on ESXI host and VMs.

Also working on AZURE environment

Trubleshooting window and servers related issue.

So these qualification makes me better to handle techinical issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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