Subject: Tech Support Candidate - Vivek Kumae
From: Vivek Kumae <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 03:54:34 -0500

| | Tech Support Test

Name | Vivek Kumae
E-mail | [email-masked]
Phone Number | (+91) 9456420926
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer | Jr.Engineer technical support | Dec 2017 | 21500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We will check the internet connection.
2.We will check the internet speed .
3.We will check the url is correct or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open the bluetooth.
2.Search the bluetooth device .
3.Pair the bluetoothe device.

What according to you makes you a good candidate for customer service or technical support job?

1.Should be a confident.
2.Should be a polite.
3.Should be a very attentive.
4.Should be a good listener.
5.ablility to handle irate customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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