Subject: Tech Support Candidate - Lalit Kumar
From: Lalit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 03:49:05 -0500

| | Tech Support Test

Name | Lalit Kumar
E-mail | [email-masked]
Phone Number | (011-) 7042998232
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | South delhi saket
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizee | Sr. Exe | 5th dec | 34700
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i ll cheak the internet connection wheather its working or not i ll open another things like you tube etc. After that  i l delete all cash and cookies  all history  of the browser which i m using  then i ll try  if still not  working then there could the problem of website bcz rest of other things working fine  i ll speak to the customer care no of ndtv they ll let us know whats going on.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth first

Search the bluetooth device
Pair with the bluetoth
Connect with bluebtooth

What according to you makes you a good candidate for customer service or technical support job?

I can resolve the concern of the customer

After talking to me the customer ill be satisfied

Acknowledged the concern fixed the issue

Empathy ,assurance  ,assaurance  should be apply over the call

I have a  potential to take overseas calls

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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