Subject: Tech Support Candidate - Pranit Kumar
From: Pranit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 03:46:26 -0500

| | Tech Support Test

Name | Pranit Kumar
E-mail | [email-masked]
Phone Number | (91) 8447610694
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rajouri Garden
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM | Tech Support | 12 dec | 18k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Clear cache and cookies.
Disable third party add ons by navigating to settings in chrome and then addons and disable third party addons.
Try incognito mode in chrome.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Select bluetooth
Turn on the bluetooth
Speaker name will appear
Click on the speaker name
You will get a passcode
Click ok
It will connect automatically

What according to you makes you a good candidate for customer service or technical support job?

Problem solving abilities
Customer satisfaction
Proper resolution
In depth knowledge of the product

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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