Subject: Tech Support Candidate - Puneet Kumar
From: Puneet Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 03:11:19 -0500

| | Tech Support Test

Name | Puneet Kumar
E-mail | [email-masked]
Phone Number | (91) 8510027707
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TVS Electronics Pvt Ltd | ID Manager | 31st Dec 2020 | 24000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I have to check internet connection.
then need to check other website properly working or not.
After that clear cache memory.
Also I have to check in other web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable the mobile and speaker bluetooth
Search the name in search device list
Select the name of speaker and pait it
now its connect with mobile.

What according to you makes you a good candidate for customer service or technical support job?

Punchual
Skill to fulfil the commitments

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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