Subject: Tech Support Candidate - Nikhil Kumar
From: Nikhil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 23:57:24 -0500

Tech Support
Test

Name

Nikhil
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9741528379

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Mangalore

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Royal Arabian destination
management company

Customer support executive

15th Sep

17000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

When I try to open a website
and I get an error as

1) I will try to restart my device. Since most of the problems will get resolved
when you restart your device

2) Make sure the internet connection works, Disconnect the internet and try to
reconnect again

3) check if that particular website is down for everybody or just you. It's good
to check if the site is down for everybody

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Steps to
connect a Bluetooth speakers to your mobile phone

1) Go to the setting option in the mobile phone and search for Bluetooth option
then enable the same in the mobile phone

2 ) Then a list of available devices will appear, then search for your Bluetooth
speaker

3) If your speaker is not listed then press the button on your speaker to make
it discoverable. It is often a  button with the Bluetooth symbol marked on it.

4) Then on your mobile select a speaker ( it might be a random number but the
Bluetooth speaker brand will be named on it ) and then select the same to pair
up both the devices.

5) That's it, your Bluetooth speaker will be connected to the mobile
phone

What according to you makes you a good candidate
for customer service or technical support job?

I think
I'm good enough to handle the customers and solve their problems very quickly
and efficiently.

In my 2 years of customer support experience I have learned to handle the
pressure and learned to convince the customers even if they are arrogant since
we meet different types of people everyday and ever go has their own point of
view.

I think I am capable of handling any customers and will be able to resolve their
problems immediately

On a scale of 1 - 5 please rate your
fluency in spoken English

4