Subject: Tech Support Candidate - Muttanna Amaranna
From: Muttanna Amaranna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 14:19:38 -0500

| | Tech Support Test

Name | Muttanna Amaranna
E-mail | [email-masked]
Phone Number | (+91) 8884934794
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Banglore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cgs | Project engineer | 2020 December |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly check the WiFi/network connection
Then will check if any VPN connected and the VPN has no access to the website we trying to open

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.turn on Bluetooth on speaker and mobile
2. Sinc the mobile Bluetooth to speakers from mobile

What according to you makes you a good candidate for customer service or technical support job? | Firstly I understand the customers issue that makes half of the work done then I will try best to give a possible solution
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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