Subject: Tech Support Candidate - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 12:39:55 -0500

| | Tech Support Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (+91) 8076768614
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | Na | NA
Previous Employer 1 | Partner Employee of Wipro Infotech | Desktop support Engineer | May 2014 | 12000
Previous Employer 2 | Progressive Infotech PVt LTD | IMAC coordinate (Service Executive ) | April 2019 | 19500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I face this problem then I'll check another website in new Tab . If it is also not working then check internet setting etc. If it is working check proxy , cookies , chache setting etc and domain name.and check with another browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly on Bluetooth Speaker and on blue tooth in mobile setting and pair with speaker .
What according to you makes you a good candidate for customer service or technical support job? | As per my opinion I have successful 5 Years + experience in customer support services . I will try my best for company and my customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |