Subject: Tech Support Candidate - Meraz Ahamad
From: Meraz Ahamad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 12:38:43 -0500

| | Tech Support Test

Name | Meraz Ahamad
E-mail | [email-masked]
Phone Number | (400073) 9769862336
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Domain confi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Desktop Support | Na | 15000
Previous Employer 1 | Vara | Desktop Support | 10-10-2019 | 15000
Previous Employer 2 | Anjani Placement | Desktop Support | 17-10-2017 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'm first check internet connection if internet is working then reset browser or proxy setting
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First power on of Bluetooth speaker then connect mobile Bluetooth
What according to you makes you a good candidate for customer service or technical support job? | Customer query resolve of smooth
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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