Subject: Tech Support Candidate - Vikramjeet Singh
From: Vikramjeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 12:24:24 -0500

| | Tech Support Test

Name | Vikramjeet Singh
E-mail | [email-masked]
Phone Number | (91) 7494957240
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | L2 advisor | 18 december 2020 | 18000 +
Previous Employer 1 | Etheric Technology Pvt Ltd | Project coordinator IT | ausugt 2020 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we have to make sure that the device is connected with a internet or not.

Then we have to isolate the issue Whether it is with only a particular website or the issue is with the all the searches.

The next approach would be to figure out Whether it is with a particular browser or not, If the issue is with a particular browser then we have to clear the cookies of that particular browser also, we have to make sure that the browser is up to date.

If issue is with the all the browsers then we have to refresh the connection by using the following commands

Type "netsh winsock reset" and press Enter.
If we are using wifi connection

Also we can use flush dns command to resolve this issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Turn Bluetooth on
2)Touch and hold Bluetooth
3) Scan for new devices.
4) In the list of devices, tap a device with which you want to connect
5) When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

I have various technical skills and relevant experience in customer handling, I also have troubleshooting skills to isolate the issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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