Subject: Tech Support Candidate - Sarthak Tiwari
From: Sarthak Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 12:18:37 -0500

| | Tech Support Test

Name | Sarthak Tiwari
E-mail | [email-masked]
Phone Number | (91) 7060141212
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hinduja global solutions | Mis executive | 7/7/2020 | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device. Many basic problems can be solved simply by restarting your device. ...
2 Make Sure the Internet Connection Works. Open your browser. ...
3 Check if the Website is Down for Everybody or Just Me. It's a good idea to test if the site you're trying to access is down for everyone, or just you.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to Settings > Connections > Bluetooth.
2.In Android Pie, tap Advanced. ...
3.Turn on the Dual Audio toggle switch.
4.To use Dual Audio, pair the phone with two speakers, two headphones, or one of each, and audio will stream to both.
5.If you add a third, the first paired device will be booted off.

What according to you makes you a good candidate for customer service or technical support job? | The ideal candidate usually embraces the opportunity to try new ways of doing things. Resolve: Willingness to work for the intrinsic benefit of work and its ability to enhance character. ... The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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