Subject: Tech Support Candidate - Deepak Bansal Deepak
From: Deepak Bansal Deepak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 10:35:50 -0500

| | Tech Support Test

Name | Deepak Bansal Deepak
E-mail | [email-masked]
Phone Number | (+91) 8278657886
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | 250101
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Au small finance Bank | Sr IT Executive | | 24000
Previous Employer 1 | Quick Heal Technologies ltd | Technical support Engineer | |
Previous Employer 2 | Tatasky | Desktop Engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the URL which user is trying to access it if the URL is correct then I will check what kind of error is showing in browser.then I will try to clear browsing history of that particular browser and reset the browser and then try to check it's still open or not. If still not open then go for the further troubleshooting process...
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all we will turn on the bluetooth device of speaker and then we will try to connect the mobile phone with the speaker bluetooth first it will search for the Bluetooth device in that area and when found the device name then it will connect automatically.
What according to you makes you a good candidate for customer service or technical support job? | I am already from the technical background and having  experience of more than 7 years of experience and having all technical knowledge about the IT field and I am confident about that that's why
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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