Subject: Tech Support Candidate - Shubham Kumar
From: Shubham Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 09:13:10 -0500

| | Tech Support Test

Name | Shubham Kumar
E-mail | [email-masked]
Phone Number | (+91) 6206411017
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gaya,Bihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Maharashtra Knowledge corporation limited | Cluster Manager | 31 December 2020 | 11000
Previous Employer 1 | N/A | N/A | N/A | N/a
Previous Employer 2 | N/a | N/a | N/a | N/a

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, we look that our device is connected to internet or not, if not we established the network or internet connection to the device, by some troubleshooting methods, if we stuck and still the error message will come we look at the browser settings and clear its all browsing data excepts the saved passwords after that it will try to open the website and if there is no error from the site developer we are eligible to open the website surely by this methods.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Following is the steps to connect Bluetooth speaker to mobile phone.

1. Open the Bluetooth of both the devices.
2. Try to established the connection between the device, by using some basic pairings methods.
3. Follow the basic etiquette to established the connection.

Thanks
Shubham Kumar.

What according to you makes you a good candidate for customer service or technical support job? | According to my opinion i have follow the efficient Softs-skills for the Customer i am talking and listening his issue very carefully to understand and give him exact solution for atleast all issues, in my two years of customer service or technical support job i have developed this problem solving skill and also control the irritation of customer while they were come with his issue, by my Softs-skills it also developed the good relationship with Customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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