Subject: Tech Support Candidate - Avinash kymar Pandey
From: Avinash kymar Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 07:56:12 -0500

| | Tech Support Test

Name | Avinash kymar Pandey
E-mail | [email-masked]
Phone Number | (91) 9939123831
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Tahirpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vertex customer managment system | Business asociate | 11 nov 2020 | 14.5 k
Previous Employer 2 | Star health and allied insurance | CRO | May 2017 | 12.5

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 . Check your internet connection first
2 . Check  your proxy setting
3 . Check whether server is allowed to open that link Or not
4 . Then do troubleshooting accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 . Switch on the bluetooth first
2 . Search the nearby device
3 . Select the device
4 . Pair the device
5 . Once paired it will connect autometically.

What according to you makes you a good candidate for customer service or technical support job?

1 . I am good listener.
2 . Quick learner that help me understand the problem which help me to provide the better solution to customers.
3 . I have more then 2 years of experience that can make my job bit easy.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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