Subject: Tech Support Candidate - Rahul Swaroop
From: Rahul Swaroop <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 07:13:23 -0500

| | Tech Support Test

Name | Rahul Swaroop
E-mail | [email-masked]
Phone Number | (91) 9411244009
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vehant technologies | Technical support executive | Working | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check website url again , to check if make any mistake in typing the url.
2. Then i will check my internet connection, if its working or not.
3. If internet is working then i will try open another website to check whether issue in that particular url.
4. I will also check my system curent date and time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on blutooth device and make sure any led light or voice confitmation came from speaker that its turned on.
2. Will turn on bluetooh in my device , then click on option to search for new device.
3.when speaker name came, click on it and pair it with my device. If ask for password will provide password supplied with device.

What according to you makes you a good candidate for customer service or technical support job?

1. I have 4 plus year of experience in same field.
2. I am familiar with basic device like printer , speaker , router as well as support for linux system.
3. I am vert patience guy.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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