Subject: Tech Support Candidate - Shiva Dhaka
From: Shiva Dhaka <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 07:09:04 -0500

| | Tech Support Test

Name | Shiva Dhaka
E-mail | [email-masked]
Phone Number | (98079) 48882
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Web hosting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FIS Global Solutions Pvt Ltd Gurgaon | Technical support Engineer | Na | 27000
Previous Employer 1 | Diya Systems Mangalore | Technical support Engineer | 05-12-2018 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I am opening www.ndtv.com and it gave me error.
Then firstly I will check for my internet connection. If it is fine then I will check the website with incognito mode of browser as sometimes due to old cache and cookies it can cause the error.
And if it still doesn't work. I will check it with another browser once if that doesn't work
I will try to restart the device once if getting error
If it is also not working then I will check the website with different device to see if the website is down or I am the one who is getting this error

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- open Bluetooth for Phone and Bluetooth speaker
Step 2- Go to Bluetooth Settings in Mobile Phone>>> search for new device
Step3- find the Bluetooth speaker and connect it

What according to you makes you a good candidate for customer service or technical support job?

I have 2.9 years of working experience in Technical Support
And in my whole career I faced too many customer with different different issues
And the commen rule is to listen what customer is saying or typing
Then empathize them>> find the resolution >> and try to make them happy

This is the rule that I follow

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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