Subject: Tech Support Candidate - Prateek Bhatt
From: Prateek Bhatt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 07:08:11 -0500

| | Tech Support Test

Name | Prateek Bhatt
E-mail | [email-masked]
Phone Number | (91) 8595332797
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Openstack

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | System Admin | 09th Jan 2021 | 33,000
Previous Employer 1 | Ericsson | Solution Integrator | 16 Dec 2019 | 25,000
Previous Employer 2 | Sicap India | Operations Engineer | 14th Jan 2019 | 29,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the the Internet connectivity and check whether the website is blocked on your internal network or whether you are connected with VPN.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on the Bluetooth
Go to Bluetooth setting on your mobile and scan your mobile for nearly Bluetooth devices.
check the listed device and pair the speaker with and then check whether it's connected or not

What according to you makes you a good candidate for customer service or technical support job? | The assistance provided to the customer and having an experience to analyze any issues and find the root cause and provide the RCA to the customer within the given time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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