Subject: Tech Support Candidate - Prashant Chaubey
From: Prashant Chaubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 06:06:32 -0500

| | Tech Support Test

Name | Prashant Chaubey
E-mail | [email-masked]
Phone Number | (442902) 8806936917
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | MTI | Desktop support | MTI | 10000
Previous Employer 2 | HCL infosystem | Desktop support | 2015 | 8500

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the latest flash version
Update the browser
Check the connection speed
Check the web site address
Clears the cookies
Or check the any parental settings in the pc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First on the mobile bluetooth
Second on the speaker bluetooth
Go to the mobile settings
Than select the bluetooth tab settings
After that search the speaker bluetooth
When got it than tab to select the bluetooth speaker name...
Last close all the tab.

What according to you makes you a good candidate for customer service or technical support job?

First lesson each and everything's of customer
Issues...after that we have to solve the problem or give the instructions to do the things.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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