Subject: Tech Support Candidate - Mohd Imran Idreesi
From: Mohd Imran Idreesi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 05:16:29 -0500

Tech Support
Test

Name

Mohd Imran
Idreesi

E-mail

[email-masked]

Phone Number

(0) 8700934811

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Okhla, New Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

IBM India Pvt. Ltd.

Sr. Tech
Support Representative

4th Feb 2019

34000

Previous Employer 2

Wipro BPO

Senior
Associate

29th Jan 2013

12000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check for the Internet connectivity
, if it is connected properly or not. Later on I will check for the connection
speed. Then I will try to unplug the network cable and plug in after some time.
Later on try to clear cookies and browsing history and delete temporary files
from the computer.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First
switch on the Bluetooth speaker and Bluetooth option in the mobile.

Then search for available devices and connect it by pairing it.

What
according to you makes you a good candidate for customer service or technical
support job?

Active listening, good problem solving skills and
interpersonal skills make you a good candidate for customer
service.

On a scale of 1 - 5 please rate your fluency in spoken
English

4