Subject: Tech Support Candidate - Pratyush Pankaj
From: Pratyush Pankaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 04:35:19 -0500

| | Tech Support Test

Name | Pratyush Pankaj
E-mail | [email-masked]
Phone Number | (91) 8447750747
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
ITIL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Anemoi Technologies | Shift Leadd | 30/09/2020 | 26000
Previous Employer 1 | IMSI | Team Lead | 05/07/2019 | 21000
Previous Employer 2 | Vayam Infosolutions Pvt Ltd | Desktop Support | 21/11/2015 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following below steps:-
-Check out the internet connection i.e internet is working or not.
-Check out the browser settings (proxy /DNS)
-Open the the network and internet settings and check out the IP and Subnet.
-Open the command prompt (by clicking win+R and type cmd) then ping the IP address ,we have to receive all packets pinging .
-Open the browser and clear cache and history ,exit.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are the list:-
1.Turn on the bluetooth device and phone's bluetooth option.
2.Go into the bluetooth option in your phone ,click on that .
3.There is option of search button ,click on that .
4.After search is completed ,there is an option of bluetooth device (SPEAKER).
5.Click on SPEAKER option ,Click on connect button ,Device Connect (Speaker is connect to the phone)

What according to you makes you a good candidate for customer service or technical support job?

1-Active Listener
2-Always polite with customer.
3-Well behave manner.
4-Knowledge about technical things ,problems.
5-Knowledge about problem management .
6.Team management.
7.Always ready for help to our client as well our colleagues.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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