Subject: Tech Support Candidate - Pradeep Kumar
From: Pradeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 03:12:38 -0500

Tech Support
Test

Name

Pradeep
Kumar

E-mail

[email-masked]

Phone Number

(91) 8130084255

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida sec 55

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
Projector, AV device

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Zenith media scope pvt Ltd

Technical supervisor

29 June
2020

18500

Previous Employer 1

Mindshaper technologies pvt
Ltd

Technical support engineer

31 December 2019

15000

Previous Employer 2

Infocare digital pvt Ltd

System
support engineer

31 October 2014

12000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I have
check the Internet connectivity, check  the permissions, firewall & check
the url name & last I have checked the browser is supported or not.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.swith on the Bluetooth device. 2.on the
Bluetooth in mobile. 3.search the device & connected.

What
according to you makes you a good candidate for customer service or technical
support job?

It's good appourtunity for engineers to connect
with customers & learn lots of new technical issues.

On a
scale of 1 - 5 please rate your fluency in spoken English

2