Subject: Tech Support Candidate - Rupali Kanojia
From: Rupali Kanojia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 03:12:15 -0500

| | Tech Support Test

Name | Rupali Kanojia
E-mail | [email-masked]
Phone Number | (91) 8383867891
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ashok Vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Concentrix | Representative Executive | 08 Dec 2020 | 26000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a Computer user, I will take these steps:

1. Check my Internet connectivity.
2. Delete Cache and Cookies.
3. Remove virus and malware.
4. Restart the device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps taken to connect a Bluetooth speaker:
1. Open settings
2. Turn on Bluetooth in mobile phone.
3. Click on search.
4. Start pairing with the desired deceive.
5. Enter passcode.

What according to you makes you a good candidate for customer service or technical support job?

1. My previous job experience make me the
perfect candidate.
2. Friendly and patience
3. Understand customer problems
4. Giving proper resolutions according to concerns
5. Adaptive and managing behaviour

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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