Subject: Tech Support Candidate - Akshesh Shukla
From: Akshesh Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 01:50:58 -0500

| | Tech Support Test

Name | Akshesh Shukla
E-mail | [email-masked]
Phone Number | (+91) 9175435873
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Akshesh shukla | operation and service manager | | 16200
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first i am going to check my internet connection and after conforming that all the connection ok my next step is to check internet speed if speed is good then i go to my browser and clear my all browsing history and cache files after that i am going to open my browser and type the site  name and home page of site is open

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step 1- Turn on the Bluetooth of your speaker
step 2- Turn on the Bluetooth of your mobile phone
step 3- Open the Bluetooth option in the phone and
search for speaker name
step 4- Select the speaker name from search
option and your phone is connected with
speaker

What according to you makes you a good candidate for customer service or technical support job? | Curranty I am handling over 90 pulse client some are belong to corporates sector also handle the domestics customer so i know I am good.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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