Subject: Tech Support Candidate - Ankur Padaliya
From: Ankur Padaliya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 01:50:05 -0500

| | Tech Support Test

Name | Ankur Padaliya
E-mail | [email-masked]
Phone Number | (+91) 9634172226
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sec 19
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart My device.
2. Check whether Internet works or not.
3. Check the site on another system i.e If the server of the site is down then it will not not work in any of the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to the notification panel and hold the bluetooth option for 3 sec it will automatically take you to the bluetooth setting.
2. Turn on the bluetooth.
3.  Select a Pair a new bluetooth device option.
4. Select the speaker name from the list of device.
5. Enter Yes for the pass key.
6. You are now connected

What according to you makes you a good candidate for customer service or technical support job?

Actually, I have the technical background and also confident while interacting with the people.
That's make me the perfect candidate for this job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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