Subject: Tech Support Candidate - Pankaj Sharma
From: Pankaj Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 01:27:45 -0500

| | Tech Support Test

Name | Pankaj Sharma
E-mail | [email-masked]
Phone Number | (011) 9560789642
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Adarsh Nagar, Delhi-110033
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Advanced
Speakers & Audio
Microsoft intune, Server L1, Technical support to VIP user and chairman

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Renovision Automation Services Private Ltd | Desktop Support Engineer | 21 Jan 2021 | 16470
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshooting Steps

1) Check spelling of the website, if it is wrong, i will correct the website name.

2) I will check whether WiFi or LAN is properly connected or not.

3) I will check other site , whether it is opening or not.

3) I will try to open www.ndtv.com on other browser also, because sometime sites have compatibility issue with browser.

4) If I am in domain infrastructure, I will check proxy settings.

5) Ping the site from cmd

6) I will coordinate with network security team to check whether ports are open or not for particular site, If access are not granted, I will take necessary approvals from HOD, CISO.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the speaker.
2) Select bluetooth mode, if other mode available like USB, FM, AUX.
3) Open mobile settings
4) Select bluetooth option.
5) Turn on bluetooth
6) It will search the name of bluetooth device
7) Select the name to Pair the device.
8) Now speaker will connect to mobile.

There are some speaker  in which we have to long press the button present on speaker to connect speaker with mobile

What according to you makes you a good candidate for customer service or technical support job?

Should have knowledge about the technology implemented in organization or the technology which we are supporting to our clients and customers.

Should be available as per SLA with client.

Understanding the exact requirement of the user.

Good communication skills.

Work according to SOP

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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