Subject: Tech Support Candidate - Mohammed Fuad Alshahethi
From: Mohammed Fuad Alshahethi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 01:24:11 -0500

| | Tech Support Test

Name | Mohammed Fuad Alshahethi
E-mail | [email-masked]
Phone Number | (0091) 9834100169
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Agri Global | LSM | 120 | 45K
Previous Employer 1 | Hyakom | Technical support | 180 | 50K
Previous Employer 2 | Maruti suzuki | Sales and marketing | 380 | 48K

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I should check the internet connection first if it’s not I can go for the second step and I check the timing of my computer it should be the right time if it’s right I should go to the network settings and check the internet connection sittings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I have to on my Bluetooth speaker.
2. I have to click on search mode in my Bluetooth speaker.
3. I have to open my mobile phone and go through sittings Bluetooth.
4. I have to scan for Bluetooth device from my mobile phone to get connect the Bluetooth speaker successfully.

What according to you makes you a good candidate for customer service or technical support job? | Listen to the customer full complaint and makes him feel more comfortable to make trust between me and him l believe that good customer relations it can remain for life time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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