Subject: Tech Support Candidate - SHOBI SAXENA SHOBI
From: SHOBI SAXENA SHOBI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 25 Dec 2020 01:06:26 -0500

Tech Support
Test

Name

SHOBI
SAXENA SHOBI

E-mail

[email-masked]

Phone Number

(91) 8077651219

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

GHAZIABAD

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

TECH MAHINDRA

Customer
service associate

October

18000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check the web address

Delete your cookies

Change your proxy settings

Restart browser

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Place the Bluetooth device in pairing mode.

On the iPhone, open the Settings app.

Select Bluetooth.

Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is
green, Bluetooth is enabled, and nothing needs to be changed. If not, select the
toggle to turn on Bluetooth

Scroll down to Other Devices and look for the Bluetooth speaker on the list. Be
patient, as it may take a moment to show up.

When the speaker appears, select the device name to connect. It takes a few
seconds for the two devices to pair. When done, the status updates to Connected
on the screen.

What according to you makes you a good candidate
for customer service or technical support job?

The
positive attitude towards customer and willingness to help someone by providing
the correct resolution or information. Maintaining professional relationship
with the customer. good communication skills

On a scale of 1 - 5
please rate your fluency in spoken English

4