Subject: Tech Support Candidate - Shashank Tanwar
From: Shashank Tanwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 09:41:11 -0500

| | Tech Support Test

Name | Shashank Tanwar
E-mail | [email-masked]
Phone Number | (+91) 9999989629
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Tagore Garden
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SURYAFLAME | IT ENGINEER | | 30K
Previous Employer 1 | SCERT | IT ENGINEER | 15Dec 2019 | 40K
Previous Employer 2 | T&M | CONSULTANT ENGINEER | 15 DEC 2017 | 21K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. CHECK IF ADDRESS IS CORRECT.
2. CHCEK INTERNET WORKING OR NOT.
3. ROUTER IS SHOWING ALL LIGHTS OR NOT.
4.CHECK IF WEBSITE IS DOWN OR ITS JUST ME.
5. RESTART THE DEVICE

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power On the device.
2. Get into pairing mode.
3. Switch bluetooth on on mobile.
4. Search and pair.
5. Check

What according to you makes you a good candidate for customer service or technical support job?

I've been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having.

I want to be the person that makes life easier and more enjoyable for folks who've run into a problem."

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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