Subject: Tech Support Candidate - Akash Jain
From: Akash Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 09:18:05 -0500

| | Tech Support Test

Name | Akash Jain
E-mail | [email-masked]
Phone Number | (91) 9760572249
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fiserv india pvt ltd | Desktop support engineer | | 20000
Previous Employer 1 | Asseso merchandin marketing pvt ltd | Project manager | 31 may 2018 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check with another  browser second  check with proxy settings  reset the browser as well
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the  mobile Bluetooth  search speaker name connect
What according to you makes you a good candidate for customer service or technical support job? | Quickly  resolution  to customer  working tickets on sla
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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