Subject: Tech Support Candidate - Divya Arora
From: Divya Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 07:15:44 -0500

| | Tech Support Test

Name | Divya Arora
E-mail | [email-masked]
Phone Number | (+91) 7259212052
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Karol Bagh, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys | Senior System Engineer | 28th Feb | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If based on linux,
1. check the server where all front-end services are installed.
Eg: tomcat service if it is a watch4net GUI.
2. check the logs to investigate
3. Based on error will take the action
4. if no error then check disk space or CPU  utilization on server
5. Restart the service which is responsible for it
6. if no issue found then raise a case with Vendor or if we are investigate then micro management of logs will be done to monitor and find the exact error to resolve it for future
7. Also, make sure proactive monitoring is in place for future.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. turn on bluetooth on speaker(named as "speaker A")
2. turn on bluetooth on phone
3. scan to get the bluetooth devices available
4. tap on the device i want to connect with example : speaker A
5. click on connect and allow it

What according to you makes you a good candidate for customer service or technical support job?

1. Fluent english
2. Good in conversation
3. Ability to convince user to wait till we resolve the issue
4. Troubleshooting knowledge
5. Knowledge of basic commands of linux
6. Debugging code
7. Automating frequently occurring issues

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |