Subject: Tech Support Candidate - ASHMITA AGRAWAL
From: ASHMITA AGRAWAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 07:12:09 -0500

| | Tech Support Test

Name | ASHMITA AGRAWAL
E-mail | [email-masked]
Phone Number | (91) 9899955806
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | NOIDA EXTENSION
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TECH MAHINDRA | APPLICATION SUPPORT ANALYST | | 30,000
Previous Employer 1 | ACCENTURE | BUSINESS ANALYST | 03/07/2019 | 32,000
Previous Employer 2 | TCS | SYSTEM ENFINEER | 30/05/2018 | 30,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Make Sure The Website URL Is Correct
Remove All Cookies Of Google Chrome Browser
Research Any Error Message in Your Browser
Disable Software That Might Be Interfering
Try a Different Browser
Check Your DNS
Restart Your Computer
Try a Different Device
Access a Cached Version of the Website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I AM EMPATHETIC AND PATIENT ENOUGH TO UNDERSTAND THE CUSTOMER'S PROBLEM TO RESOLVE IT.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |