Subject: Tech Support Candidate - Deepak Mehta
From: Deepak Mehta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 06:39:33 -0500

| | Tech Support Test

Name | Deepak Mehta
E-mail | [email-masked]
Phone Number | (91) 9810563588
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Biz2Credit | Sr. Associate | Oct, 2020 | 45,000
Previous Employer 1 | Upadpro | Sr. Associate | July, 2019 | 40,000
Previous Employer 2 | Info-Fix | Customer Support Executive | Aug, 2017 | 36,000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. What is the Error?
2. Internet is connected or not?
3. Only particular website is not opening or all websites not opening
4. Restart the computer
5. Try another browser instead of current one, on which getting the error
6. Clean the browser
7. Use https://
8. If everything tried still website not opening check the domain, if it is correct or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth
3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap more. Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

1. Honesty
2. Problem-solving skills
3. Confidence
4. Passion for helping people
5. Energetic personality
6. Customer focused
7. Empathy
8. Patience
9. Problem solving skills
10. Ability to learn quickly
11. Knowledge of tools and systems

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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