Subject: Tech Support Candidate - ARVIND Kumar
From: ARVIND Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 06:35:44 -0500

| | Tech Support Test

Name | ARVIND Kumar
E-mail | [email-masked]
Phone Number | (+91) 7065452940
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini sector 1
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Technical support engineer | Till date | 36
Previous Employer 1 | IYogi technical services | DSE | 16 Sep 2016 | 22
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart the browser and try again.
2. Try open any other website to check wheather the issue is not only with single website.
3. Try to check the network connection pinging other nodes and router in the network.
4.Restart the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the BT of the phone and speaker.
2. Go to the BT settings in the device and look for the speaker if it shows there need to tap and pair it.

What according to you makes you a good candidate for customer service or technical support job?

1. Focused and demeanor and ability to saty calm.
2. Understanding the pace of the job.
3. Ability ti priortize and multitask.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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