Subject: Tech Support Candidate - Sapana Kumar Padhy
From: Sapana Kumar Padhy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 06:26:15 -0500

| | Tech Support Test

Name | Sapana Kumar Padhy
E-mail | [email-masked]
Phone Number | (94376) 22223
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhubaneswar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Catvision | Sr engineer | | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st step - please connect your system/laptop to internet .

2st step- please open any browser like Google Chrome or mozilla firefox or any other browsers

3rd step - please enter website address as "www.google.com" press enter.

4th step - please check weather Google search engine page opened or not..
If there is any issue occurred or showing like offline mode / page can't displayed.. then please check your internet connection properly.
If google search engine open properly then fallow bellow steps.

Step5- please enter website address as " www.ndtv.com" then press enter.

It will open targeted website. If not please go to setting option of your browser then clear cookies and temprary history files. Then again press refresh button so that browser can open your requested web site properly.

Thank you.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st step - please switch on your bluetooth speaker and
2nd step - please switch on your bluetooth mode of your mobile then search for new devices
And then connect your targeted device.

What according to you makes you a good candidate for customer service or technical support job? | As a customer service or technical support executive we should listen carefully to customer requirements and then think accordingly then answer as per customer required qurries.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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