Subject: Tech Support Candidate - Mukesh Verma
From: Mukesh Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 06:17:10 -0500

| | Tech Support Test

Name | Mukesh Verma
E-mail | [email-masked]
Phone Number | (110091) 9650020369
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayur vihar 1
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Royal datamatics Pvt limited | Technical support | 1 month notice period | 28k
Previous Employer 1 | Sanware marketing research | Quality check | 2nd August 2017 | 15k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will clear up the history and caches in order to run the updated URL. If still it gets stuck or showing any error message then I will go through with the error message, if there is configuration required from the front end. Like extensions or browser settings related.
In case website is not responding even after troubleshooting then I will directly reported it to the developers or Concern person/platform.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open up the bluetooth of phone then search the required device and then connect it.
What according to you makes you a good candidate for customer service or technical support job? | As an individual, I feel more confident for representing myself as a technical support representative because of my past experience in the same field. I have 2years of exp in the technical support, in which I have interacted with my clients Personally as well as on call to fullfil their requirements. Also I have implemented few of the projects successfully in my current organization that too being as technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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