Subject: Tech Support Candidate - Arti Roy
From: Arti Roy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 06:01:34 -0500

| | Tech Support Test

Name | Arti Roy
E-mail | [email-masked]
Phone Number | (0091) 7765891418
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wipro Ltd | Executive | 16/11/17 | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Check my internet Connection.Try to open other website (mostly probably google.com). If not opening, Ping my ISP gateway IP address.
Step 2: Check my connection physically ok or not. Like, loose connection or if my rj45 cable is damaged or not.
Step3: if my connection is ok then I will try to ping www.ndtv.com
If ping response is not coming then either my local dns server (provided by ISP) is not able to resolve the address or the ndtv server itself is down.
Step 4: To check if the dns server is working or not, ping the dns server IP.
In case we get the no response , we should contact to the ISP provided immediately and log a complaint with them.
If we are getting ping responses, then the problem is with ndtv server and we can watch some other websites for latest news.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable Bluetooth on both the devices.
After a scanning on smartphone, it will reflect all the Bluetooth connections available.
Identify the speaker's Bluetooth connection (normally its name is kept on brand's name).
Click on that, a window will pop up for pairing the phone with the connection. Pair phone with the speaker. Connection will be established.

What according to you makes you a good candidate for customer service or technical support job?

I listen to the customer's problem thoroughly and identify the exact problem.
Good in explaining.
Have good level of patience.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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