Subject: Tech Support Candidate - Ajay pandey
From: Ajay pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 05:25:07 -0500

| | Tech Support Test

Name | Ajay pandey
E-mail | [email-masked]
Phone Number | (110092) 7985051511
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Jaisteel facilitation Pvt ltd | Desktop support Engineer | 20/7/2019 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First step will be that check lan cable  connection, if it's  ok then check lan connection adapter settings if this step Also fail  then we will check windows firewall settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on Bluetooth settings in both device and then try to locate speaker devise name in phone's bluetooth settings when speaker name will appear in the phone then try to pair with speaker device.

What according to you makes you a good candidate for customer service or technical support job?

I have a year of experience in managing inhouse user end problems and also remote location support. And I will take any problems as a challenge so everytime i will try to my 100 percents to solve technical issues.
That's why I think I'm good in technical support job

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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