Subject: Tech Support Candidate - Rajat Ranjan
From: Rajat Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 05:19:06 -0500

| | Tech Support Test

Name | Rajat Ranjan
E-mail | [email-masked]
Phone Number | (0612) 75035356
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Narula infrastructure pvt ltd | Isp engineer | | 34190
Previous Employer 1 | Linquest telecom | Lsmr engineer | May 2019 | 31992
Previous Employer 2 | Pace power systems pvt ltd | Trt engineer | 30 jan 2018 | 17000

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow the below steps :
1.Open a new tab and check to see if i can load another website like google.com or mozilla.org.

2.Launch another browser, like Internet Explorer, and try to open the site I were having problems with.

3.Try clearing Firefox's cookies and cache

4.If clearing Firefox's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case i'll just have to wait for it to get fixed. With big sites like Twitter or Facebook this may only be a few minutes.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will switch on the phone's bluetooth and make the speaker on.
2. Will search speakers bluetooth name and after seeing will connect it..

As the speaker will connect it will make sound for connected......

What according to you makes you a good candidate for customer service or technical support job?

Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation. ...
Empathy. ...
Adaptability. ...
Ability to Use Positive Language. ...
Clear Communication Skills. ...
Self-Control. ...
Taking Responsibility. ...
Patience.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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