Subject: Tech Support Candidate - Akash Agarwal
From: Akash Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 04:35:37 -0500

| | Tech Support Test

Name | Akash Agarwal
E-mail | [email-masked]
Phone Number | (91) 8076699254
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Sql database

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Cdot | Telecom engineer | 31march 2020 | 21500
Previous Employer 2 | Ibm | Application support engineer | October 2017 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 check internet connection or LAN cable
2 check internet setting.
3 check proxy setting
4 rebooting the router or modem.
5 try another browser or network

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 swipe down from top of the screen of mobile.
2 touch and hold the bluetooth.
3  tap pair new device. if you don't find pair new device, check under Availability devices or tap more. Refresh.
4 Tap the name of the Bluetooth device you want to pair with your device.
5 follow any on screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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