Subject: Tech Support Candidate - Saurabh Singh
From: Saurabh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Dec 2020 04:32:23 -0500

| | Tech Support Test

Name | Saurabh Singh
E-mail | [email-masked]
Phone Number | (+91) 7348444339
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Printer and Cellular network support for AT&T (US)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix India | Sr, Advisor | 19th June, 2020 | 27,000
Previous Employer 1 | Wipro Limited | Sr. Associate | 26th Sept, 2017 | 21,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first check if the internet connection is working fine or not If the internet is working fine. Then I will go ahead & Change the browser or will try to open the link in incognito window, If again the same issue will come, It can be possible the website is under maintenance or down and I will try to access the site after some time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I will power on the speaker & will put it on search mode by turning on its Bluetooth option.

After that, I will turn on my phones Bluetooth and will look for a new device as soon as the speaker device name will flash I will tap on that and the Bluetooth speaker will connect to the phone.

What according to you makes you a good candidate for customer service or technical support job?

I always believed to resolve and help the customer at my best level sometimes I have gone beyond my limitation to resolve any critical query.

As I have worked for more than 3 years in this industry I have learnt one thing.

At the end of the day, we are also a customer. This is the reason my resolve score was at the top in both the companies.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |